Processing time
Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking once your order ships.
Delivery estimates
Standard delivery within the United States and Canada typically takes 5–12 business days after processing, depending on your location and the item. Delivery times are estimates and may vary during peak periods.
Shipping costs
Shipping is calculated at checkout based on your destination. Any duties or taxes for international orders are the responsibility of the customer.
Tracking
Every order ships with tracking. If your tracking hasn't updated after 7 business days, email support@lunalacestudio.com and we'll look into it.
Lost or delayed parcels
If your order is significantly delayed or lost in transit, contact us and we'll help resolve it with the carrier or arrange a replacement or refund.